RMA

Request a Return Merchandise Authorization (RMA) Number
>> Here.

Shipping Fees

Shipping charges includes insurance, customs processing (if applicable), packing materials, shipping and handling. In the case of international shipments, shipping charges DO NOT include customs duties. These duties are the customer's responsibility. For international shipments, consult your local authorities about the tax rates for your country.

Special Orders

Shipping time will be affected if you purchase special services such as custom painting, custom drum patterns, or other special orders. The delay for special order items and services varies by item, service and manufacturer. Please contact us for details.

Backorders

We attempt to keep as complete and well-rounded inventory as possible. However, backorders occur from time to time despite our best efforts. We make no claims or guarantees about availability by posting products for sale on SteelDrumExpress.com. The products of some manufacturers are particularly popular -- these manufacturers sometimes experience considerable delays in providing us with product to sell to you. Please review these policies about backorders:

1. If some of the items in your order are backordered, but other items are in stock, we hold the in-stock items until all backordered items arrive and ship all items together. One shipment saves you money, as the shipping courier charges each time they deliver. We will ship items separately only if you request it -- if you request separate shipping you will be charged for shipping for each shipment.
2. We will inform you via email of backorders as soon as possible after the date of your order. We will estimate the arrival time of the backordered items, but please note that the estimate is not a guarantee of delivery time. The estimate is based on those suppliers' history of delivering like items. Additional delays can and do occur.
3. If your order includes backordered items and you requested premium shipping (such as UPS 3 Day Select, 2nd Day Air or Next Day Air), we will ship to you using that shipping service unless you request otherwise.

Daily Shipping

We ship Monday through Friday, except when we close to observe holidays.
For all Premium packages (e.g. Overnite, 2^nd Day, etc.) our cut off time is 11:00 AM EST.

Domestic US Shipping

We use UPS and the US Postal Service as our primary shippers. We offer you the following domestic US shipping services:

UPS does not deliver on Saturdays as part of their regular service, and therefore Saturdays should not be counted as a “shipping day” when trying to determine delivery date. However, Saturday delivery by UPS is available to some areas upon request and at an additional charge. Please bear in mind, UPS Saturday delivery is generally very expensive, because it requires Next Day Air shipping. Please contact us for details.
These delivery times are presented by the shipper. Any claims on these guarantee shipping times (e.g. Overnite, 2^nd Day, etc.) will be claimed with the shipper.
Guaranteed shipments are guaranteed by the shipper and not SteelDrumExpress.com

International Shipping

We ship internationally via the US Postal Service Airmail and by UPS. The US Postal Service estimates 4-7 day USPS Airmail Delivery. This is an estimate only; it is not a guaranteed delivery time. Also, please allow extra time for packages to be processed through Customs. We cannot offer guarantees on shipping time for international orders.

We must report the correct purchase price on customs forms. We cannot designate international shipments as “gift” or “sample,” and we cannot misrepresent the amount of sale on invoices for the purposes of avoiding customs taxes.